Legal Policy
Cancellations and Refunds
Our policy on cancellations and refunds for products and services from Tech Guru IT Solutions and its associated verticals.
At Tech Guru IT Solutions and its associated verticals, including Tech Guru Store, Tech Guru Club, Go MailBox, Lookup Marketing, and related services, we strive to deliver high-quality IT products, software, hosting, cloud, digital marketing, and support services to our customers.
By purchasing any product or service from us, you agree to the following cancellation and refund policy.
Service Cancellation
Customers may request cancellation of services before activation or delivery. Once a service, subscription, license, hosting account, domain registration, cloud setup, digital marketing campaign, software deployment, or technical support work has been initiated or completed, cancellation may not be possible. Certain services such as domain registration, SSL certificates, software licenses, cloud services, email services, VPS, dedicated servers, and third-party subscriptions are non-cancellable and non-refundable once activated.Refund Policy
Refunds are only applicable in cases where:
- The service was not delivered due to a verified technical issue from our side.
- Duplicate payment was made by the customer.
- Payment was successfully received but the requested service could not be provisioned.
Refunds will not be provided for:
- Domain registrations or renewals
- Hosting or server services after activation
- Software licenses and subscriptions
- Digital marketing, SEO, PPC, SMO, or advertisement services already initiated
- Custom website development or design work already completed or in progress
- Third-party products or services
- Service interruptions caused by customer-side issues, delayed approvals, or policy violations