Terms and Conditions
Welcome to Tech Guru IT Solutions. These Terms and Conditions govern your use of our website, products, services, and solutions, including domain registration, web hosting, business email, SSL certificates, cloud services, website development, IT support, cybersecurity, and other related IT services.
By purchasing or using any service from us, you agree to follow these Terms and Conditions.
1. Company Information
Business Name: Tech Guru IT Solutions
Website: https://www.techguru.co.in/
Client Portal: https://app.techguru.co.in/
Email: [email protected]
Location: India
2. Services We Provide
We provide various IT and digital services, including but not limited to:
- Domain name registration, transfer, and renewal
- Web hosting, WordPress hosting, VPS, cloud, and server services
- Business email, Google Workspace, Microsoft 365, and related email solutions
- SSL certificates and website security services
- Website design, development, and maintenance
- Server management, backup, malware removal, and technical support
- Digital marketing, SEO, and other online business solutions
- IT infrastructure, networking, software, and support services
Service availability may depend on third-party providers, registrars, data centers, software vendors, cloud platforms, and other technology partners.
3. Account Registration and Client Information
Customers must provide accurate and complete information while placing an order or creating an account. This may include name, email address, phone number, billing details, company details, GST information, and domain ownership details.
You are responsible for keeping your login credentials secure. Any activity performed from your account will be treated as authorized unless reported immediately.
4. Domain Registration and Renewal
Domain registration is subject to availability and approval by the respective domain registrar or registry. We do not guarantee that a searched domain name will remain available until the order is successfully completed and confirmed.
Domain renewals must be completed before the expiry date. If payment is not received on time, the domain may expire, stop working, enter redemption period, or become available for public registration.
Additional charges may apply for domain restoration, redemption, or recovery after expiry. We are not responsible for loss of domain due to delayed payment, incorrect contact details, or failure to renew on time.
5. Hosting and Server Services
Hosting services are provided based on selected plans, resources, and technical limits. Customers must use hosting services responsibly and must not host illegal, abusive, harmful, or prohibited content.
We may suspend or restrict hosting services if the account causes server overload, spam activity, malware infection, security risk, abuse complaint, or violation of acceptable usage policies.
Regular backups may be available depending on the selected plan. However, customers are advised to maintain their own backup copies. We are not responsible for data loss caused by accidental deletion, malware, hacking, software conflict, unpaid services, or third-party failures.
6. Email Services
Business email services such as Google Workspace, Microsoft 365, hosting email, SMTP, or other email solutions are subject to the policies of their respective providers.
Customers must not use email services for spam, phishing, bulk unsolicited emails, illegal campaigns, fraud, or abusive communication. If any email account or service is found involved in such activities, it may be suspended without prior notice.
Email deliverability depends on DNS records, sender reputation, content quality, recipient servers, spam filters, and third-party email policies. We do not guarantee 100% inbox delivery.
7. Website Development and IT Services
For website design, development, maintenance, SEO, digital marketing, or custom IT work, the scope of work will be finalized through quotation, proposal, invoice, email, or written communication.
Any additional work outside the approved scope may be charged separately. Project timelines may depend on client approvals, content submission, images, credentials, third-party access, and timely communication.
Delays caused due to pending content, approvals, payments, or third-party issues will not be considered our responsibility.
8. Payments and Billing
All services are provided on advance payment unless otherwise agreed in writing. Customers must make payment before the due date to avoid service interruption, suspension, or expiry.
Invoices, proforma invoices, renewal reminders, or payment links may be sent through email, WhatsApp, client portal, or other communication channels.
Prices may change due to vendor pricing, exchange rate, taxes, registry charges, licensing updates, or service upgrades. Applicable taxes such as GST may be charged as per Indian tax laws.
9. Service Activation
Service activation may take place after payment confirmation and verification. Some services may be activated instantly, while others may require manual setup, third-party approval, KYC, DNS propagation, account verification, or technical configuration.
Domain, hosting, SSL, email, and cloud-related services may take additional time depending on registrar, provider, or DNS propagation.
10. Renewal and Expiry
Customers are responsible for renewing their services before the expiry date. We may send reminders, but failure to receive a reminder cannot be used as a reason for non-renewal.
If a service expires due to non-payment, it may be suspended, deleted, or permanently lost depending on the service provider’s policy. Restoration may not always be possible and may involve additional charges.
11. Cancellation and Refunds
Refund eligibility depends on the type of service purchased. Some services such as domain registration, domain renewal, SSL certificates, email licenses, software licenses, cloud services, and third-party subscriptions may be non-refundable once activated, registered, renewed, or provisioned.
For custom services like website development, SEO, digital marketing, consulting, or IT support, payments made for completed work, setup work, planning, consultation, or resource allocation may not be refundable.
Approved refunds, if any, will be processed according to our refund policy and may take standard banking/payment gateway processing time.
12. Acceptable Use Policy
Customers agree not to use our services for:
- Illegal activities
- Hacking, phishing, malware, or fraud
- Spam or unsolicited bulk messaging
- Copyright or trademark violation
- Adult, abusive, hateful, or harmful content
- Cryptocurrency scams, ponzi schemes, or misleading financial offers
- Activities that damage our servers, network, IP reputation, or third-party systems
We reserve the right to suspend or terminate any service involved in abuse, security risk, legal complaint, or policy violation.
13. Third-Party Services
Many services are provided through third-party vendors, registrars, data centers, software providers, cloud platforms, payment gateways, or technology partners.
We are not responsible for downtime, pricing changes, policy changes, service limitations, account suspension, data loss, or technical issues caused by third-party providers. However, we will try our best to assist and coordinate support wherever possible.
14. Support Policy
Support is provided through available support channels such as email, phone, WhatsApp, ticket system, or client portal. Support availability may vary based on the service plan and working hours.
Emergency support, server support, migration, malware removal, backup restoration, or custom technical work may be chargeable unless included in the purchased plan.
15. Data, Backup, and Security
Customers are responsible for maintaining secure passwords, updating applications, plugins, themes, scripts, and protecting their accounts from unauthorized access.
We may implement security tools, SSL, firewall, malware scanning, or backup solutions based on the service plan. However, no system can be guaranteed 100% secure.
Customers should maintain independent backups of important website files, databases, emails, and business data.
16. Suspension and Termination
We reserve the right to suspend or terminate services in case of:
- Non-payment or overdue invoice
- Abuse or policy violation
- Illegal or suspicious activity
- Spam, malware, phishing, or security threat
- Misuse of server resources
- Violation of third-party provider policies
- False or misleading information provided by the customer
Suspension or termination does not remove the customer’s responsibility to pay pending dues.
17. Limitation of Liability
We aim to provide reliable services, but we do not guarantee uninterrupted, error-free, or 100% secure service.
Tech Guru IT Solutions will not be liable for direct or indirect losses including business loss, revenue loss, data loss, ranking loss, email delivery failure, website downtime, domain expiry, third-party service failure, or any loss caused due to delay, technical issue, cyberattack, or customer negligence.
18. Intellectual Property
All content, designs, graphics, software, documentation, website layouts, and materials created by us remain our intellectual property until full payment is received, unless otherwise agreed in writing.
Customers must ensure that any content, images, logos, videos, documents, or brand materials shared with us are legally owned by them or properly licensed.
19. Changes to Services and Pricing
We may update service features, pricing, plans, renewal charges, and terms from time to time. Any changes may be updated on our website, client portal, invoice, or communicated through email or other official channels.
Continued use of our services after changes means you accept the updated terms.
20. Governing Law
These Terms and Conditions shall be governed by the laws of India. Any dispute shall be subject to the jurisdiction of courts located in India, unless otherwise required by applicable law.
21. Contact Information
For any questions related to these Terms and Conditions, please contact us:
Tech Guru IT Solutions
Website: https://www.techguru.co.in/
Client Portal: https://app.techguru.co.in/
Email: [email protected]