Premium IT Support That Keeps Business Running
One team supports your business email, cloud platforms, productivity tools and the integrations between them. We cover Google Workspace, Microsoft 365 and enterprise email with priority response and clear ownership of every issue.
Connect with our expert
Share your requirement and our support team will call you back within one working day.
Overview
Support for the tools your team uses every day
When email stops or a shared drive will not sync, work stops too. Most businesses run several platforms from different vendors, and getting help means chasing each one separately.
Premium IT Support gives you one team that understands all of them. We take ownership of the issue, work with the vendor where needed and keep you updated until it is fixed.
- Google Workspace administration and support
- Microsoft 365 administration and support
- Enterprise email setup, delivery and security issues
- Third-party app and system integrations
- User onboarding and offboarding
- Priority response with a named point of contact
What We Cover
One team, many platforms
Business email
Mail flow, delivery problems, spam filtering, DNS records and mailbox issues.
Google Workspace
User and group management, Drive sharing, security settings and admin console support.
Microsoft 365
Exchange Online, Teams, OneDrive, SharePoint and licence management.
Integrations
Connections between email, CRM, accounting and other business apps.
User lifecycle
Onboarding new staff, role changes and secure offboarding.
Priority response
Faster response and a named contact who owns each issue until it is resolved.
How We Work
Getting started is simple
Onboard
We review your platforms, users and current issues, and set up access.
Document
We record your setup, admin accounts and key settings in one place.
Support
You raise issues by phone, email or ticket and get a priority response.
Improve
We suggest fixes that stop repeat problems and keep your setup tidy.
Why Tech Guru
Accountable support for business-critical tools
Since 2016 we have supported email, cloud and IT systems for businesses in Delhi NCR and across India. With Premium IT Support you deal with one team that owns the problem until it is solved.
- One point of contact across email, cloud and apps
- Priority response for urgent issues
- We coordinate with Google, Microsoft and other vendors for you
- Clear updates until every issue is closed
Premium IT Support Plans
Priority helpdesk and onsite support with fast response times for business-critical issues.
Remote Helpdesk
- Unlimited remote support tickets
- Business-hours helpdesk
- Email & phone support
- User & device management
Business Support
- Everything in Remote Helpdesk
- Onsite visits included (2/month)
- Priority queue — same-day response
- Vendor coordination
- Monthly reporting
Enterprise Support
- Everything in Business Support
- Unlimited onsite support
- 4-hour response SLA
- Dedicated support engineer
- Quarterly IT reviews
Prices are indicative and exclusive of GST. Final pricing depends on environment size and scope — contact us for a tailored quote.
FAQs
Premium IT support FAQs
Premium IT support FAQs
Which platforms do you support?
Google Workspace, Microsoft 365, enterprise email and common third-party integrations used by businesses.
How do we raise a support request?
By phone, email or ticket. Each request is logged and tracked until it is closed.
Do you work with our existing email provider?
Yes. We support the platforms you already use and can also help you move if a change makes sense.
Is on-site support included?
Most issues are fixed remotely. On-site visits in Delhi NCR can be added depending on your plan.
Talk to an Expert
Get priority IT support
Book a 30-minute call. We will review your platforms and suggest the right level of support.
Have any questions?
We reply within 24 hours
Mon to Fri, 11:00 AM to 6:30 PM
Working hours
Related Expertise
Choose the support and implementation scope
Select the service according to the required tasks, user/device count, site coverage and delivery window. For a custom engagement, the written quotation specifies service units, taxes, exclusions and response commitments.
Remote helpdesk
Review the service scope, requirements and quotation details.
On-site engineer / FMS
Review the service scope, requirements and quotation details.
IT infrastructure assessment
Review the service scope, requirements and quotation details.
Service delivery and support commitments
Review the service scope, requirements and quotation details.