On-site IT Engineer & FMS
Plan accountable on-site IT coverage for your office or project. Facility management services combine an agreed engineer schedule, operating responsibilities and an escalation route rather than an undefined manpower arrangement.
Connect with our expert
Tell us your site, systems, quantities and requirement. Do not submit passwords, OTPs or confidential credentials. Our team will confirm scope and next steps.
Overview
A service built around your requirements
Plan accountable on-site IT coverage for your office or project. Facility management services combine an agreed engineer schedule, operating responsibilities and an escalation route rather than an undefined manpower arrangement.
- Offices needing scheduled or dedicated technical presence
- Multi-site teams requiring defined local support responsibilities
- Projects needing temporary deployment or rollout assistance
What We Do
A clearly defined implementation scope
Site and skills assessment
Assess site, user/device counts and required technical skills
Coverage planning
Define attendance schedule, working hours and escalation ownership
Desk-side support
Handle the approved desk-side and infrastructure-support tasks
Work records and coordination
Maintain work records and coordinate approved vendor activity
Operational handover
Review pending work and transfer documentation to the customer owner
Acceptance and documentation
The agreed checks and handover records are confirmed before work starts.
How We Work
From requirements to handover
Discover
Confirm requirements, access boundaries and technical dependencies.
Plan
Agree scope, commercial terms, acceptance checks and a change/rollback window where needed.
Deliver
Carry out approved tasks and record exceptions rather than silently extending the scope.
Validate & hand over
Review agreed checks, document ownership and identify follow-up work.
Delivery Evidence
Know what your team receives
The written scope identifies the records and deliverables that apply to your engagement.
- A role, attendance and responsibility matrix
- Site work logs and an agreed issue-reporting format
- A handover checklist and escalation contact list
Before We Start
Prepare for a controlled engagement
Scope boundaries
Additional work is reviewed before it is started.
- Engineer coverage is limited to the agreed schedule and role
- Spare parts, licences, security investigations and civil work require separate approval
- Leave cover, replacement arrangements and outstation travel must be specified in the agreement
Customer preparation
Have the agreed information and authorised contacts ready.
- Specify site address, headcount and infrastructure responsibilities
- Confirm required skills, attendance days and escalation owner
- Identify safety induction, access and reporting requirements
On-site Engineer & FMS Rates
Delhi NCR service pricing with a defined scope. Compare one-time implementation and recurring management separately.
On-site IT engineer visit
- One Delhi NCR office during business hours
- Desktop, printer or basic network diagnosis
- Parts, data recovery and specialist server projects excluded
Resident engineer: L1
- One office; up to 22 business days, 8 hours/day
- Desktop, printer and basic user support
- Resource/shift confirmation required; no 24x7 cover
Resident engineer: L2
- One office; up to 22 business days, 8 hours/day
- L1 duties plus agreed server/network administration
- Resource and skill assessment before booking
Custom scope
- Scope and exclusions agreed before work
- Hardware, licences and consumption priced separately
- Written quote for additional requirements
INR service fees; applicable GST extra. Only the stated units and limits are included. Hardware, licences, cloud/storage consumption, civil work, out-of-scope travel and after-hours work are excluded unless listed. Remote work needs authorised access and an agreed change window. On-site/resource-dependent work requires scope and slot confirmation before payment.
FAQs
On-site IT Engineer & FMS FAQs
On-site IT Engineer & FMS FAQs
Is FMS the same as an AMC?
FMS defines the on-site operating role and coverage. An AMC defines maintenance obligations; the two can be combined only through an agreed scope.
Can an engineer work alongside our IT team?
Yes, the engagement can specify reporting to an existing IT owner, with a clear division of responsibilities and approval limits.
Related Services
Continue with related services
AMC services
Review the service scope, requirements and available next steps.
Premium IT Support
Review the service scope, requirements and available next steps.
Professional IT services
Review the service scope, requirements and available next steps.
Talk to an Expert
Discuss your service requirement
Share your systems, site, quantities and preferred timeline. Our team will confirm the scope, dependencies and next steps.
Have any questions?
We reply within 24 hours
Mon to Fri, 11:00 AM to 6:30 PM
Working hours